Night Manager / Weekend Manager

Current Shifts Available:

No shifts are currently available. If you would like to fill out an application for future opportunities, click here.

Guest Relations:      

• Promotes an atmosphere of support, warmth, understanding and open communication with guest families, volunteers, medical community and staff
• Receives referrals from the medical community and keeps accurate guest family records
• Prioritizes referrals on the wait list in accordance with guidelines, striving to serve as many families as possible
• Greets and registers guests who check into the House. Gives tours and orients guests to policies and services. Checks families out of the House
• Ensures policies and procedures are being followed, addressing any issues in a courteous manner

House Management:

• Cleans guest rooms as guests check out in accordance with room cleaning check off procedures
• Assists with laundry service after guest check out to prepare rooms for subsequent guests
• Complete specific house cleaning duties for assigned shift and accurately complete check off list for shift duties.

Community Relations:

• Kindly greets and assists visitors
• Receives and processes donations and insures that ALL donations are accepted with appreciation and gratitude
• Answers phones and takes messages in a professional manner. Monitors night manager voice mail messages by responding to messages, communicating those messages to the appropriate individual and removing messages when complete
• Maintains good working relationship with volunteers

Communication and Records Management:  

• Assist guests with registration paperwork to insure the information is accurate and complete
• Log guest check in and check out status in Guest Stats register and accurately record any room payment received
• Complete the Daily Log at the end of your shift with the most up-to-date information
• Provide communication of the activities and interactions during your shift for the next shift in a clear, concise and legible manner in the Log Book
• Complete and follow the household tasks check list of duties for your shift of tasks that were completed during your shift
• Complete and follow the room cleaning check list as you refresh a guest room

Dependability:   

• Arrives promptly to work
• Works assigned hours
• Performs duties willingly
• Accepts suggestions and follows directions
• Makes sound decisions in absence of direct supervision and uses good judgment and a common-sense approach to situations
• Ensures compliance with policies and procedures and makes recommendations regarding development and/or revisions as needed