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Night Manager Manager Job Description
Shift Available: Sunday Night Shift 6:30pm-6:30am ( you are paid for a 12 hour shift, but sleeping half the shift on site )
Guest Relations:
- Promotes an atmosphere of support, warmth, understanding and open communication with guest families, volunteers, medical community and staff
- Receives referrals from the medical community and keeps accurate guest family records
- Prioritizes referrals on the wait list in accordance with guidelines, striving to serve as many families as possible
- Greets and registers guests who check into the House. Gives tours and orients guests to policies and services. Checks families out of the House
- Ensures policies and procedures are being followed, addressing any issues in a courteous manner
House Management:
- Cleans guest rooms as guests check out in accordance with room cleaning check off procedures
- Assists with laundry service after guest check out to prepare rooms for subsequent guests
- Complete specific house cleaning duties for assigned shift and accurately complete check off list for shift duties.
Community Relations:
- Kindly greets and assists visitors
- Receives and processes donations and insures that ALL donations are accepted with appreciation and gratitude
- Answers phones and takes messages in a professional manner. Monitors night manager voice mail messages by responding to messages, communicating those messages to the appropriate individual and removing messages when complete
- Maintains good working relationship with volunteers
Communication and Records Management:
- Assist guests with registration paperwork to insure the information is accurate and complete
- Log guest check in and check out status in Guest Stats register and accurately record any room payment received
- Complete the Daily Log at the end of your shift with the most up-to-date information
- Provide communication of the activities and interactions during your shift for the next shift in a clear, concise and legible manner in the Log Book
- Complete and follow the household tasks check list of duties for your shift of tasks that were completed during your shift
- Complete and follow the room cleaning check list as you refresh a guest room
Dependability:
- Arrives promptly to work
- Works assigned hours
- Performs duties willingly
- Accepts suggestions and follows directions
- Makes sound decisions in absence of direct supervision and uses good judgment and a common-sense approach to situations
- Ensures compliance with policies and procedures and makes recommendations regarding development and/or revisions as needed