Job Openings

Weekend House Manager – CLICK HERE to complete application

Location: Lutheran Hospital Campus

Saturday & Sunday 12pm-5pm

House Manager Job Description

Guest Relations:      

  • Promotes an atmosphere of support, warmth, understanding and open communication with guest families, volunteers, medical community and staff
  • Receives referrals from the medical community and keeps accurate guest family records
  • Prioritizes referrals on the wait list in accordance with guidelines, striving to serve as many families as possible
  • Greets and registers guests who check into the House. Gives tours and orients guests to policies and services. Checks families out of the House
  • Ensures policies and procedures are being followed, addressing any issues in a courteous manner

 House Management:

  • Cleans guest rooms as guests check out in accordance with room cleaning check off procedures
  • Assists with laundry service after guest check out to prepare rooms for subsequent guests
  • Complete specific house cleaning duties for assigned shift and accurately complete check off list for shift duties.

Community Relations:

  • Kindly greets and assists visitors
  • Receives and processes donations and ensures that ALL donations are accepted with appreciation and gratitude
  • Answers phones and takes messages in a professional manner. Monitors night manager voice mail messages by responding to messages, communicating those messages to the appropriate individual and removing messages when complete
  • Maintains good working relationship with volunteers

Communication and Records Management:   

  • Assist guests with online registration process to ensure the information is accurate and complete
  • Log guest check in and check out status and accurately record any room payment received
  • Provide communication of the activities and interactions during your shift for the next shift
  • Complete and follow the household tasks check list of duties for your shift of tasks that were completed during your shift
  • Complete and follow the room cleaning check list as you refresh a guest room

Dependability:    

  • Arrives promptly to work
  • Works assigned hours
  • Performs duties willingly
  • Accepts suggestions and follows directions
  • Makes sound decisions in absence of direct supervision and uses good judgment and a common-sense approach to situations
  • Ensures compliance with policies and procedures and makes recommendations regarding development and/or revisions as needed

Other duties as assigned