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Night Manager Job Description

Shift Available: Tuesday Night 6:30pm-6:30am (sleeping quarters onsite)

Who we are:
Mad Anthonys Children’s Hope House (MACHH) is a non-profit pediatric hospital hospitality house which offers overnight accommodations to families of critically ill or injured children who are hospitalized at any Fort Wayne hospital. The mission of MACHH is to offer temporary, minimal-cost lodging to parents and families of children receiving medical care away from home; to provide families a place of comfort, hope and emotional support; to serve families regardless of race, gender, religious or political affiliation, and never turn away any family due to an inability to pay. The house presents a home-like setting where families can rejuvenate their spirit, strengthen their hope, and find support during times of tremendous stress and uncertainty.

Guest Relations:
• Promotes an atmosphere of support, warmth, understanding and open communication with guest families, volunteers, medical community and staff
• Receives referrals from the medical community and keeps accurate guest family records
• Prioritizes referrals on the wait list in accordance with guidelines, striving to serve as many families as possible
• Greets and registers guests who check into the House. Gives tours and orients guests to policies and services. Checks families out of the House
• Ensures policies and procedures are being followed, addressing any issues in a courteous manner

House Management:
• Cleans guest rooms as guests check out in accordance with room cleaning check off procedures
• Assists with laundry service after guest check out to prepare rooms for subsequent guests
• Complete specific house cleaning duties for assigned shift and accurately complete check off list for shift duties.

Community Relations:
• Kindly greets and assists visitors
• Receives and processes donations and insures that ALL donations are accepted with appreciation and gratitude
• Answers phones and takes messages in a professional manner. Monitors night manager voice mail messages by responding to messages, communicating those messages to the appropriate individual and removing messages when complete
• Maintains good working relationship with volunteers

Communication and Records Management:
• Registers guests using our online registration system
• Provide communication of the activities and interactions during your shift for the next shift
• Complete and follow the household tasks check list of duties for your shift of tasks that were completed during your shift
• Complete and follow the room cleaning check list as you refresh a guest room

Dependability:
• Arrives promptly to work
• Works assigned hours
• Performs duties willingly
• Accepts suggestions and follows directions
• Makes sound decisions in absence of direct supervision and uses good judgment and a common-sense approach to situations
• Ensures compliance with policies and procedures and makes recommendations regarding development and/or revisions as needed